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The Future of Loyalty through its intersection with customer experiences
Please join us for a lively breakfast panel discussion about the future of loyalty and its intersection with customer experiences.

We will be hosting an esteemed panel of industry leaders including Lisa Ronson, Nick Adams and John O’Sullivan to discuss how an increased emphasis on customer experiences can inspire loyalty and growth across multiple industries.

Panel Members: 

  • Lisa Ronson, Chief Marketing Officer, Coles – Lisa leads the development and implementation of the consumer marketing strategy across supermarkets, online, Liquor, Express and convenience businesses.
  • Nick Adams, Chief Market Manager, Allianz Australia – Nick is leading a highly skilled and passionate Market Management team with an agenda to defend and grow customer and shareholder value with a highly focused customer and innovation program.
  • John O’Sullivan, Chief Executive Officer, Experience Co – John has over 25 years’ experience in the tourism and related industries sector, having held senior executive roles with Football Federation Australia (Chief Commercial Officer), Events Queensland (Chief Executive Officer), Fox Sports (Chief Operating Officer) and Managing Director of Tourism Australia.


View full panelist bios here

Date:         Wednesday, 27 November 2019
Time:         7:30am – 9:00am
Location:  Westpac Corporate Offices
275 Kent Street, Sydney NSW 2000
RSVP:       $25, includes breakfast



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